Support That Keeps Your Smart Home Running
Technology should work without interruption or confusion. Our plans give you around-the-clock support, system monitoring, and help from a team that already knows your home.
Which plan is right for you?
Pay As You Go
For a basic setup that rarely needs help. Most visits fall within the 1.5 hour minimum; complex issues take longer and cost more.
- Tuesday and Friday on-site visits only
- Book visits as needed online
- OvrC: self-managed reboots only
- $180 per visit, 1.5 hour minimum
- Remote fixes
- System training
- Annual maintenance visit
- Priority scheduling
- Member-only discounts
Remote Support
The standard we recommend for any home with more than one connected system: WiFi paired with media, lighting or surveillance.
- Monday to Friday on-site, plus 24/7 remote
- Call, text or email us
- OvrC monitoring, proactively watched by TSV
- Over 80% of issues resolved remotely
- $120 per visit
- System training
- Annual maintenance visit
- Priority scheduling
- Member-only discounts
Signature Complete
Everything in Remote Support plus two covered service cases, an annual visit and priority scheduling. For clients who want a hands-off experience with support already in place.
- Monday to Friday on-site, plus 24/7 remote
- Call, text or email us
- OvrC monitoring, proactively watched by TSV
- Over 80% of issues resolved remotely
- Two service issues covered per year
- System training
- One annual visit: updates, calibration, preventive maintenance
- Priority response on all requests
- Labor discounts and seasonal upgrade offers
Side by side
| Pay As You Go | Remote Support | Signature Complete | |
|---|---|---|---|
| Annual cost | $0 | $750 | $1,750 |
| Support availability | Tue and Fri on-site only | Mon to Fri on-site, 24/7 remote | Mon to Fri on-site, 24/7 remote |
| How you reach us | Book online as needed | Call, text or email | Call, text or email |
| OvrC monitoring | Self-managed reboots | Proactively monitored by TSV | Proactively monitored by TSV |
| Remote fixes | Not included | Over 80% resolved remotely | Over 80% resolved remotely |
| On-site visits | $180 per visit | $120 per visit | 2 issues covered per year |
| System training | Not included | Included | Included |
| Annual visit | Not included | Not included | Updates, calibration, maintenance |
| Priority scheduling | Not included | Not included | Priority on all requests |
| Member discounts | Not included | Not included | Labor and seasonal upgrades |
What monitoring actually does
OvrC sits on your network and watches every device we manage: the router, switches, access points, Control4 or Crestron processor, streamers, cameras. When something drops, we usually know before you do and can reboot or re-provision it from our office. That is why more than 80 percent of plan issues never turn into a visit.
Who it is for
Anyone whose house has more than one connected system. WiFi plus a media room. Lighting plus cameras. A theater plus whole-house music. Once systems depend on each other, one weak link takes down the evening, and a plan is cheaper than the second service call.
Not our install? We take over Control4, Crestron and Lutron systems from other dealers. Start with a service call to document the system, then pick a plan.
Service plan questions, answered directly
Which plan should I pick?
If you have more than one connected system, WiFi plus media, lighting or cameras, pick Remote Support. It is the standard we recommend and most issues get fixed from our office. Signature Complete is for clients who want the annual visit and priority scheduling built in. Pay As You Go fits a basic setup that rarely needs help.
What is OvrC monitoring?
OvrC is the remote management platform we install on your network. It lets us see device health, reboot equipment and push fixes without a visit. On Pay As You Go you can trigger reboots yourself; on the paid plans we monitor proactively and often fix things before you notice.
What does a visit cost on each plan?
Pay As You Go: $180 per visit with a 1.5 hour minimum, Tuesdays and Fridays only. Remote Support: $120 per visit, Monday to Friday. Signature Complete: two service issues covered per year, then $120.
Does the plan cover parts?
Plans cover labor and remote support. Replacement hardware is quoted separately, and Signature Complete members get member-only discounts on labor and seasonal upgrade offers.
Can I sign up if The Sound Vision did not install my system?
Yes. We take over Control4, Crestron and Lutron systems installed by others. The first step is a service call to document the system and get OvrC on the network; after that any plan is available.
How do I sign up?
Use the form at the bottom of this page or call (248) 804-8011. Plans are billed annually and start the day we confirm.
Let’s get started
Pick Remote Support or Signature Complete and we will confirm within one business day. Pay As You Go needs no signup, just book a visit when you need one.
(248) 804-8011Monday to Friday, 9 to 6 · office@thesoundvision.com
Sign me up
How would you like to start?
Book online, call now, or send a note.
Book a service call onlineCall (248) 804-8011Send a message
