How Can We
Help You Today?Start Here: OvrC Connect Guide App
We install this on every system we build. If something is not working, this app fixes it. No tech visit needed.
watch training video
COMMON QUICK FIXES
COMMON QUICK FIXES
Your equipment: Araknis AN-310-RT router and Netgear CM1200 modem. Follow each step in order. Do not skip ahead.
Unplug everything. Disconnect both the modem and the router from power.
Wait 30 seconds. Give capacitors time to fully discharge.
Boot the modem. Plug in the modem only. Wait for all indicator lights to go solid. This can take up to 90 seconds.
Unplug modem again. Pull modem power once more to clear the DHCP lease.
Wait 30 seconds. Another brief pause before the second boot.
Reboot modem fully. Plug the modem back in. Allow approximately 60 seconds for a full restart.
Power on the router. Plug in the Araknis router and allow it to fully initialize.
Confirm connectivity. Check a device for internet access. System should be online.
If your system includes a Control4 or Crestron controller, give it 3 to 5 minutes after the network is back before testing automation. Still no connection? Call or text us at 248-804-8011.
BASIC OPERATION
ARM STAY
CODE
+ Stay
When home
ARM AWAY
CODE
+ Away
When leaving
DISARM
CODE
+Off
To clear
Try this first for almost any issue: Enter your code + Off, then enter your code + Off again. This single reset resolves the majority of beeping, fault, and error messages.
COMMON ISSUES
Beeping or fault message. Close all doors and windows, then enter code + Off twice. This clears most fault and trouble messages immediately.
Low battery (BAT or LOW BAT). Enter code + Off to stop the beeping. A battery in the panel or a sensor needs to be replaced. Contact us to identify which one.
Door or window will not clear. Make sure it is fully closed, then run the reset above. If it still shows, that sensor likely needs service.
Bypass a problem zone temporarily. Enter your code, press 6 (Bypass), enter the zone number, then press #. This skips that zone so you can arm normally while waiting for service.
Communication error (bF or Check 103). Enter code + Off twice. If it returns, your system still works locally but monitoring may not be active. Contact us right away..
If a message keeps coming back after the reset, the system will not clear, or you are unsure what the display means, call or text us at 248-804-8011. Do not attempt multiple failed code entries if you are locked out.
Diagnostic tip: Always try a different source or a different room first. This tells you in 60 seconds whether the issue is one device, one room, or the whole system.
TV NOT WORKING
Turn the room off and back on. In the app, turn the room off, wait 10 seconds, then turn it back on.
Try a different source. If you are on Cable, switch to Apple TV or Roku. If you are on Apple TV, switch to Cable. This tells you if the problem is one device or the whole TV system.
One source works, another does not? The issue is limited to that device. Use the working source and contact us when convenient.
No sources work in this room? Try a TV in a different room. If that works, the issue is isolated to one room. If no TV rooms work, the system needs a reboot. See below.
MUSIC NOT WORKING
Check volume and mute. Confirm the room volume is turned up in the app and the room is not muted.
Turn the room off and back on. Turn the music room off in the app, wait 10 seconds, turn it back on.
Try a different music source. If you were using Spotify, try Pandora or AirPlay. If one service works, the issue is source-specific, not system-wide.
Try a different room If music is not working in the Kitchen, try the Living Room or Patio. If other rooms work, it is one room. If no rooms work, the system needs a reboot. See below.
APP SLOW OR UNRESPONSIVE
Fully close the app. On iOS swipe up to dismiss it. On Android use the recent apps button and swipe it away.
Confirm you are on home Wi-Fi, not cellular. The app requires your home network to connect to the system.
Reopen and try again. Most slowness resolves after a fresh connection to the home network.
Nothing Is Working: System Reboot
Open the OvrC Connect Guide app and follow the steps to reboot the system.
Allow 3 to 5 minutes for the system to fully restart before testing.
Open the Control4 or Crestron app and try again.
If the issue continues after a reboot, contact us at 248-804-8011 and let us know: one room or multiple, all sources or just one, TV or music or both. That information lets us diagnose
OvrC first. If your Sonos is part of your whole-home audio system, open OvrC Connect Guide and reboot the system before anything else. This resolves most audio issues instantly.
Check the Sonos app. Open the Sonos app and confirm the room or speaker shows as available. If it shows offline, the speaker may have lost its network connection.
Reboot the speaker. Unplug the Sonos speaker from power, wait 10 seconds, plug it back in. Allow 60 seconds for it to reconnect.
Reboot your network. If multiple Sonos speakers are offline, a network reboot almost always resolves it. See the Network Reboot section above.
Watch our setup and overview video. for common Sonos app questions and navigation tips.
OvrC first. If cameras are offline or the app is not connecting, open OvrC Connect Guide and check whether your network recorder (NVR) shows as online. A single reboot through OvrC restores most camera issues.
Check your home network. Cameras require a working network connection. If your internet is down, cameras will not load remotely. Reboot the network first.
Force-close and reopen the Luma View app. Log back in with your credentials. If you have forgotten your login, contact us and we will reset it.
Individual camera offline?. That camera may have lost power or its network connection. Check that it is plugged in or that the PoE switch powering it is online in OvrC.
Watch our setup and overview video. for common Sonos app questions and navigation tips.
Still Not Resolved?
If none of these steps fixed your issue, please book a service call. We will get you scheduled at the next available appointment that works for you.
BOOK A SERVICE CALL